Frequently asked questions
Short answers to the questions we are asked most often. If yours is not here, write to us at contact@glasskin-beauty.com.
Orders & delivery
How quickly is my order shipped?
Orders are prepared and shipped from France within 24 to 48 working hours. You receive an email with the tracking number as soon as the parcel leaves.
Which countries do you deliver to, and at what cost?
We deliver to France, Germany, Italy, Spain, the United Kingdom, the Netherlands, Belgium, Portugal, Switzerland and the United States. Shipping costs: France €2.90 standard, 3 to 5 working days (no shipping charge on orders of €49 or more delivered in France), or €10.99 Express, 1 to 2 working days; Germany, Belgium, the Netherlands, Italy and Spain €4.90, 3 to 5 working days (no shipping charge from €80); Portugal €9.90 (no shipping charge from €80); United Kingdom, Switzerland and United States €29, converted into your currency, whatever the order amount. The exact amount and estimated delivery time are shown at checkout.
Are there customs charges?
None within the European Union. For the United States, yes: every order is subject to US customs duties and import taxes, which are not included in our prices and are payable by the recipient. For the United Kingdom and Switzerland, duties and taxes may be payable on receipt, depending on the value of the order.
Can I change or cancel my order?
Write to us as soon as possible at contact@glasskin-beauty.com with your order number. As long as the parcel has not left, we can step in; after that, the returns procedure applies.
Returns
How do I return a product?
You have 14 days from receipt to withdraw without giving a reason, even if the box has been opened (the only exception: a product whose hygiene seal has been removed). We also accept returns of unopened products up to 30 days after receipt. Let us know by e-mail or via the Contact page and we will give you the return address. Full details and the withdrawal form are in our returns policy.
When will I be refunded?
No later than 14 days after you inform us of your withdrawal, standard delivery costs included, to the payment method used for the order. We may wait until we have received the returned parcel or proof that it has been sent.
My product arrived damaged. What should I do?
Write to us as soon as possible, ideally within 48 hours of receipt, at contact@glasskin-beauty.com with a photo of the product and the parcel. This time frame does not limit your legal guarantees. We will offer you a replacement or a refund.
Authenticity & safety
Are your products genuine?
Yes. We sell genuine Korean skincare, bought from professional distributors based in the EU. Products carry labelling that complies with EU rules. Our Authenticity page explains how we work.
How do I read the expiry date?
Korean products often show a manufacturing date (MFG) and/or an expiry date (EXP) in year-month-day format, plus an open-jar symbol (PAO, for example 12M) giving the period of use after opening.
Are the products suitable during pregnancy?
Some actives, notably retinol and its derivatives, are not recommended during pregnancy. We do not give medical advice: ask your doctor or midwife before introducing a new product.
Choosing your products
I'm a beginner. Where do I start?
A gentle cleanser, a moisturiser and sun protection in the morning are enough to begin with. Our sets and routines bring these basics together.
How do I choose according to my concern?
The catalogue is sorted by concern: sensitive skin, acne and pores, dark spots and dull skin, dryness and skin barrier, signs of ageing. Each product page describes the actives and their limits.
Can I test a product before adopting it?
We recommend a patch test on a small area (inside of the elbow or behind the ear) for 48 hours, especially if your skin is reactive.
Korean routine
In what order should I apply the products?
From thinnest to richest: cleanser, toner, essence or serum, moisturiser, then SPF in the morning. Our Korean routine guide details each step.
Do I really need ten steps?
No. Three or four well-chosen steps (cleansing, moisturising, SPF, possibly a serum) already make a complete routine. Add the rest only if your skin needs it.